In the app
Open Profile → Data → Delete account (the section may be labelled “My data” in some versions). Read the warnings, acknowledge the consequences and confirm using your password or a one-time code if requested. If you cannot sign in, use the email route below.
30 days to change your mind
Once the request is accepted, current sessions end, service access and new orders are disabled, and push notifications stop. Deletion is scheduled after 30 days. During that period, sign in and choose “Cancel deletion” on the “Deletion scheduled” screen to restore access. Signing in alone does not automatically cancel the request. Once completed, deletion cannot be reversed.
Orders, outstanding charges and balance
If there are unfinished orders or outstanding charges, the app explains why a request has not yet been accepted. Complete or cancel orders, resolve charges or contact reception; contact support about your data rights. A remaining personal guest-wallet balance does not prevent a request, but becomes unavailable after deletion: ask reception about a refund beforehand. Funds in a shared property account remain with the property. Mandatory consumer rights remain unaffected.
Multiple properties and family access
Deletion applies to the entire account and removes links to all properties. Deleting an owner’s account does not delete linked residents’ accounts, but removes the property access granted through that owner. To leave just one property, ask its administrator about unlinking.
Request deletion by email
Email us with the subject “Linkey account deletion”. Include the phone number or email associated with your account and state that you want your account and associated data deleted. Do not send your password, SMS code or card details. We verify account ownership and confirm the outcome or explain any necessary steps.
Request account deletion ↗What is deleted
After 30 days, the profile is anonymised: name, phone, email and other personal fields are erased, and the avatar, tokens, sessions and property links are removed. Order, charge and payment histories remain in anonymised form for reporting; a technical user record may remain without personal fields. Other information is retained only where there is a lawful reason, such as payment records, security or disputes. Backup copies remain until scheduled rotation and are not returned to active use except for restoration with deletion reapplied.
Records that may be retained
Activity and security logs may be retained for up to 12 months where necessary and lawful. Payment and dispute records are kept for the period required by applicable law. Our response explains applicable retention exceptions and reasons. An independent residence or hotel operator may have its own recordkeeping obligations and may require a separate request.
Before you proceed
Uninstalling the app does not delete your account. Account deletion is separate from cancelling a booking or settling an outstanding charge; these matters do not remove your right to request data deletion.