Questions & answers
What is Linkey?
Linkey is a mobile concierge platform for residential communities and hotels. It brings property services, requests and communications into one app.
Can I use Linkey at any property?
Your residence or hotel must be connected to Linkey. Available services depend on the property, your role and your access period. Ask your property team for access instructions.
Is Linkey already in the app stores?
This website does not currently provide a verified App Store or Google Play download link. Contact your property team or Linkey support for current availability.
How do I join my property?
Register using your phone number and follow the property selection or QR-code flow offered in your app. Owners and tenants may need approval from the property administrator.
Why can I not see a service?
Services can be unavailable because of opening hours, property configuration, your role or an expired access period. Ask your property team to check your access.
How do bookings and payments work?
Review the service description, price, currency, time and cancellation terms before confirming. Depending on your property, payment may be by card, property account or on delivery. The app does not make all services free.
Can I cancel or request a refund?
Use the cancellation option offered for your order or contact the property concierge. Eligibility depends on the provider’s disclosed terms, the stage of fulfilment and applicable consumer law. For a disputed charge, contact support with your order reference.
Can I use more than one property?
The platform is designed for one account across multiple connected properties. Access and role are managed separately for each property.
How do I delete my account?
In the Linkey app, go to Profile → Data → Delete account and confirm. Deletion is scheduled after a 30-day cancellation period. You can also send a request to support@linkey.live. Include the phone number or email associated with your account so we can verify the request. Uninstalling the app does not delete your account.
Who can view cameras or access information?
Only users authorised by the property may use enabled access and camera features. Availability is property-specific. Do not share access codes, camera images or another person’s private information.
How do I report a problem or abusive content?
Contact support@linkey.live with the property, order or content reference and a description. Do not send card details, passwords, one-time codes or unnecessary identity documents.
Is Linkey an emergency service?
No. For an urgent threat to life, health or property, contact the local emergency services and your property’s emergency contact directly.