Who is responsible
Linkey is operated by ALEKO ENTERPRISES LTD, Mersin 10, TRNC, Kyrenia, Bener Hakkı Hakeri street, Akacan Elegance, Comfort B block 103, Kyrenia, TRNC 99300 TR. For privacy enquiries, access requests and deletion, contact support@linkey.live. This policy covers the Linkey concierge platform and this website. Your residence, hotel or service provider may independently control data needed to provide accommodation or a booked service; its own privacy notice also applies.
Information we process
Depending on your role and the features you use, Linkey processes your name, phone number, email, profile photo and language; property, unit, residency role and access period; requests, bookings, messages, attachments, ratings and support correspondence; billing references, balances, payment status and payment-provider tokens; and device, notification, IP address, sign-in and activity records.
Where a property requires verification, identity or tenancy documents may be requested for that purpose. Optional access integrations may use vehicle registration numbers, guest access codes and access-event records. Enabled camera services may show property camera streams only to authorised users. Do not provide unnecessary sensitive data.
Why we use information
We use information to create and verify accounts, manage property access and roles, route and fulfil requests, process payments through payment providers, send service updates, respond to support enquiries, protect the service, investigate misuse and meet legal obligations. Where applicable law requires a legal basis, processing relies on providing the requested service, legal obligations, legitimate interests in secure operation, or consent for optional features. You may withdraw optional consent without affecting prior lawful processing.
Who receives information
Relevant property administrators and assigned service providers receive the information necessary to manage your access or fulfil your request. Infrastructure, communications, payment and technical service providers process data for their respective functions. We may disclose information where legally required or necessary to address fraud, threats or legal claims. Linkey does not authorise providers to use concierge data for unrelated purposes.
Payment details are handled by the payment provider used for your transaction; Linkey uses payment references or tokens rather than requiring card details by email. The available payment provider and its terms must be shown in the payment flow. Connected properties and providers may operate in other countries; transfers must follow applicable data-protection requirements.
Device permissions
The app may request notifications for updates and camera or photo access when you scan a QR code or choose an attachment. Optional biometric unlocking, if enabled, uses the operating system’s authentication facility. Grant only the permissions you wish to use and change them in device settings. Some features cannot function without the relevant permission.
Retention and security
Account and service information is retained while necessary to provide the service and resolve requests. Activity and security logs may be retained for up to 12 months where necessary and lawful. Financial or dispute records may be kept longer where legally required. Deleted data is removed from active use, with backup copies expiring through scheduled rotation. Specific legal exceptions and retention grounds can be requested from support.
We use access restrictions and technical safeguards appropriate to the information processed. No system can guarantee absolute security. Protect your login credentials and one-time codes and report suspected account misuse promptly.
Your choices and rights
You can request access, correction, a copy of your information, deletion or restrictions on processing, and object to processing where applicable law provides these rights. We may need to verify account ownership. In the app, open Profile → Data → Delete account, or email support. Accepted requests have a 30-day cancellation period before profile anonymisation; see the account deletion page. You can manage optional device permissions and notification preferences. Where applicable, you may complain to the competent data-protection authority.
Children and family accounts
The service is for people authorised to use the relevant residence or hotel. A parent or guardian must authorise use by a person who cannot legally consent or enter into the relevant service arrangement. Linked family access must be managed lawfully by an authorised account holder. Contact us if you believe a child’s data has been collected without the required authority.
This website
The informational pages do not ask you to create an account, use advertising trackers or set analytics cookies. The hosting server processes ordinary connection and access-log information, including IP address, requested URL, time and browser information, for delivery and security. Email links open your email application; information you choose to send is handled for support or privacy requests. The separate webmail service uses essential session cookies to authenticate authorised mailbox users and processes their messages and address-book data to provide email. Any third-party site you visit has its own policy.
Changes and contact
We update this policy when the service or relevant requirements change. The date above identifies the current version. Where required, material changes will be communicated through the app or other appropriate means.
ALEKO ENTERPRISES LTD
Mersin 10, TRNC, Kyrenia, Bener Hakkı Hakeri street, Akacan Elegance, Comfort B block 103, Kyrenia, TRNC 99300 TR
support@linkey.live