Respect people and privacy
Treat residents, guests, staff and providers with respect. Do not threaten, harass, discriminate, impersonate others, publish private information or share content without the necessary rights. Illegal sexual content, child exploitation, violence and fraud are prohibited.
Use property access responsibly
Use only your assigned unit, role and authorised access. Never distribute entry codes, guest QR codes, camera footage or security information to unauthorised people. Follow the property’s separate rules for visitors, noise, parking, pets and facilities.
Book and pay fairly
Provide accurate requests and arrive on time. Respect the provider’s opening hours, cancellation rules, safety instructions and disclosed charges. Do not place fraudulent bookings or use another person’s payment method without authorisation.
Wellness, food and transport
Tell the relevant provider about requirements such as allergies or access needs before service. Spa and fitness services do not replace medical advice. Follow age, health and safety restrictions set by the qualified provider. Availability and suitability must be confirmed with that provider.
Reporting and enforcement
Report abusive content, safety issues or misuse to support@linkey.live, identifying the relevant property, order or content and what happened. Reports are reviewed and appropriate steps may include removing content, restricting access or contacting the relevant provider or authority. You can ask support to review an access restriction. For emergencies, contact local emergency services directly.
Property-specific rules
Your residence or hotel may publish additional facility, refund and house rules in the app or at reception. Review them before booking. They do not override mandatory consumer or privacy rights.